We run into them in meetings, at the airport, on the phone: angry and unhappy people. They quickly start to poison their conversation with us. They are disrespectful and don’t shy away from yelling at others. How do you respond? Don’t let them pull you down. Feel pity for them. They might be dealing with some serious problems, they seem to be unable to control their temper. Does that allow them to act as they do: No. However, does a battle of words serve anyone: No. Give them positive energy before they suck it out of you. Kill their bad mood with kindness!
Release the Script
Many of us entered this year with high hopes. A fresh start, a
