It has been a great meeting with your customer, now your team has to follow up. You explain succinctly the actions you expect everybody to take. Then you disappear from the scene to work on your stuff. What is crystal clear to you, might be fuzzy for them. People process information differently. Be available to show each member of your team the bigger picture, invite them to ask questions, make sure you are on the same page, and get their full commitment to the tasks at hand. See your people for what they are, strategic partners to make things happen!
Emotions Used Well
The biggest myth about emotional intelligence is that emotionally intelligent leaders are always
