Communication is not simple. We are in business to deliver results. Important meetings with customers or suppliers get thoroughly prepared. You even rehearsed how to bring your points across. Nevertheless, the outcome you obtain is mediocre to say the least. Communication occurs not only on the factual level, but also on the relationship level. In every conversation, you make comments that help or damage the relationship with others. Be observative of that. Notice when the energy shifts. You can push for actions, but you’ll get not very far if there isn’t the right connection !
Emotions Used Well
The biggest myth about emotional intelligence is that emotionally intelligent leaders are always
