We live in a fast-paced world and interact with many others, personally and electronically. As we go through our day, we are making a lot of micro commitments. “I’ll let you know tomorrow afternoon”, “I’ll put you in contact with my colleague”, or just simply “I’ll keep you posted”. How on earth do you want to memorize all these actions you want to take ? You can hardly remember 5 items to buy, without a shopping list. Note down your commitments and follow up as promised ! Don’t underestimate what your response means to other people !
Every Exception Sets a Standard
How you do something, you do everything. When leaders cut corners, ignore commitments,
