You made your expectations very clear when you briefed your team. But then for whatever reason, they fail miserably to deliver the promised results. You’re disappointed, angry. You want to call them in immediately, approach them head-on, reprimand them all. Hold on a bit! How can you best influence your team? Think about a football coach in the halftime break. Sometimes they get loud if they’re running behind, sometimes they just encourage their players. It’s the same at work. Use your emotions intelligently to achieve positive results!
Expect the Unexpected
Things can go wrong. That’s why risk managers anticipate potential issues for their
