Where there are teams, there are conflicts. We need conflicts. They are opportunities to improve our collaboration and they can lead to better solutions. And still, we resist these difficult discussions. We are biologically wired to get along with our teammates and we fear their possible emotional reactions. Lean into the conflict anyway. Listen to your colleagues, their ideas might be better. Be prepared to take multiple rounds, it’s a creative process. Find what’s beneath an emotional reaction, compassion leads you further than facts!
Build Your Leadership Playbook
In emotionally charged moments, most leaders don’t choose their response—they default to it.
