You have all sorted out, you got your ducks in a row and you’re marching smoothly forward. This is great! Unfortunately, this is not very normal. You’re better prepared that something goes wrong. No matter how hard you try, the reality is that there is always an unhappy customer, a broken part, a delay for something. Often enough, setbacks come out of nowhere. Mental and emotional strength is necessary to cope with a hit. When you constantly overstress yourself, you run on empty batteries and have nothing left to give. Mind your energy level!
Every Exception Sets a Standard
How you do something, you do everything. When leaders cut corners, ignore commitments,
