Emotions are a big part of our lives, also in business! As much as we enjoy positive emotions, feel joyous, admired when we reach goals or finish demanding projects as much do negative emotions turn us down. They take a lot of our energy. Often a business partner is the source of our anger, frustration, or sadness. Instead of reacting emotionally try the next time to tell the other person how you feel in a rational way. It gives you a relief and your counterpart a chance to clarify their words or deeds.
Every Exception Sets a Standard
How you do something, you do everything. When leaders cut corners, ignore commitments,
