You run into people all day long, individually or jointly, in person or in calls. And more often than not you make promises. Some are really big like a raise or a promotion, some are rather small, like a response to an email. You raise people’s expectations, and you better deliver. Whenever you fail to do so, you damage your own integrity and the trust others have in you. Whatever prevented you to be true to your word, your sincere apology is due. Show respect and offer an alternative plan, the bigger your promise was, the better it has to be!
YOUR USER MANUAL
Too many leaders hesitate to hold their people accountable, fearing they’ll come across
